Delinquent Account Resolutions

Accounts not paid in full by the end of the semester are referred to Flywire Collections Management.

Next Steps

  • Students have 120 days to either:
    • Pay in full, or
    • Set up a payment plan through Flywire

During this period:

  • No collection fees
  • No credit reporting

After 120 days:

  • Transferred to a third-party collection agency
  • Collection fees apply
  • Credit reporting begins

Contact: 214-768-7150
To set up a payment plan, visit:

Financial Holds May Impact:

  • Future course registration
  • Transcript release
  • Diploma eligibility

Loan Exit Counseling & Repayment

Exit Interview Requirement

Before leaving SMU, students must complete a federally required Loan Exit Interview via ECSI. Instructions are sent by email to the student's SMU email.

Loans Covered

  • SMU Institutional Loans
  • Federal Perkins Loans


(888) 549-3274

Delinquent Loan Accounts

If your loan account becomes delinquent:

  • It will be sent to a collection agency
  • Collection Fees will apply
  • Credit reporting begins
  • Account remains with the agency until resolved

Partner Collection Agencies

Agency

Contact Info

Coast Professional, Inc.

— (800) 231-0225

National Credit Management

ncmstl.com — (800) 526-3213

S&S Recovery, Inc.

— (800) 467-1144

Williams & Fudge, Inc.

— (800) 849-9791